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Job Requirements of Client Support Analyst (Onsite):
-
Employment Type:
Full-Time
-
Location:
Monroe, WI (Onsite)
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Client Support Analyst (Onsite)
Colony Brands, Inc.
Monroe, WI (Onsite)
Full-Time
To support our growing business, we are looking for a self-motivated and organized Client Support Analyst with experience troubleshooting client-level hardware and software issues, as well as proficiency in both Microsoft and Apple products. This role is ideal for someone with strong technical IT skills who enjoys helping others solve technology-related problems.
What You’ll Do:
Our Client Support Analysts provide second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects.
You’ll also be responsible for:
• Assembling and configuring new PC/MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS imaging and/or patching skills utilizing JAMF
• End user support for mobile phones/tablets via Microsoft Intune
• AVD (Azure Virtual Desktop) troubleshooting
• SCCM Client troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer/Copier/Audio/Visual troubleshooting and support
• Active Directory User Account/Group and permission support
What You’ll Do:
Our Client Support Analysts provide second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects.
You’ll also be responsible for:
• Assembling and configuring new PC/MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS imaging and/or patching skills utilizing JAMF
• End user support for mobile phones/tablets via Microsoft Intune
• AVD (Azure Virtual Desktop) troubleshooting
• SCCM Client troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer/Copier/Audio/Visual troubleshooting and support
• Active Directory User Account/Group and permission support
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