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Job Requirements of Client Support Technician Internship:
-
Employment Type:
Full-Time
-
Location:
Monroe, WI (Onsite)
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Client Support Technician Internship
Colony Brands, Inc.
Monroe, WI (Onsite)
Full-Time
The Client Support Technician Internship will begin in June and end in August or December 2026.
What You’ll Do
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support
What You’ll Do
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support
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